Terms and Conditions

EMERGENCY PROTOCOLS - PRIVACY POLICY - WEBSITE TERMS

Last Updated: 06 November, 2026

Practice Name: Roots and Realms

1. CRISIS & EMERGENCY DISCLAIMER

THIS WEBSITE IS NOT A CRISIS MONITORED OR EMERGENCY RESPONSE SERVICE.

If you or someone you know is in immediate physical danger, experiencing a medical emergency, or having thoughts of self-harm, please do not use this website or online forms to contact me. Take immediate action using the following resources:

Emergency Services: Call 000 (Police, Ambulance, Fire)
Lifeline Australia: Call 13 11 14 (24/7 Crisis Support)
Beyond Blue: Call 1300 22 4636
Suicide Call Back Service: Call 1300 659 467
Mental Health Triage: Contact your local public hospital emergency department or regional mental health triage line.

Submission of forms or booking requests via this website does not constitute an immediate care response, nor does it establish an active practitioner-client relationship.

2. PRIVACY POLICY

Roots and Realms is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how I collect, handle, store, and protect your personal information through your interaction with my website and booking platforms.

2.1 Information We Collect

I collect personal information necessary to deliver my services, process bookings, and respond to inquiries. This includes:

Contact Details: Name, email address, phone number, and location details provided via contact or booking forms.
Pre-Consultation Information: Basic information voluntarily provided by you when inquiring about or scheduling an initial consultation.
Technical Data: IP address, browser type, device information, and site interaction data collected automatically via standard analytical cookies to optimize website performance.

2.2 How We Use Your Information

Your personal information is used exclusively for the following purposes:

Responding to direct inquiries and correspondence.
Managing initial consultation bookings and sending appointment reminders.
Administering practice communications, invoices, and scheduling.
Meeting my ethical obligations, professional standards, and legal requirements.

I do not sell, rent,, or trade your personal information to third parties for marketing or commercial purposes

2.3 Storage and Cloud Infrastructure

I utilize secure cloud-based administrative and cloud-storage systems to process and maintain administrative communications, appointment bookings, and records. I implement strict administrative controls, encryption, and password-protected measures to protect your data from unauthorized access, loss, or disclosure.

Please note that where third-party booking tools or web platforms are integrated into my site, your information may be processed in secure data centers operating both within Australia and overseas.

2.4 Disclosure of Information

Personal information will remain confidential and will not be shared without your explicit consent, except under the following circumstances:

Where required or compelled by law, court order, or legal process.
Where failure to disclose information would place you or another individual at serious and imminent risk of harm.
To external administrative or technology service providers operating under confidentiality agreements who assist me in operating my practice software and communications.

2.5 Access and Correction

Under the APPs, you have the right to request access to the personal information I hold about you and to request corrections if you believe it is inaccurate or out of date. To make a request, please contact me at hello@rootsrealms.com.

3. WEBSITE TERMS AND CONDITIONS

By accessing and using this website, you agree to comply with and be bound by the following terms and conditions:

3.1 Educational Content & Scope of Services

No Medical/Clinical Advice: Content published on this website—including articles, blog posts, resources, and general text—is provided for informational and educational purposes only. It does not constitute formal psychological, clinical, or therapeutic advice, diagnosis, or treatment.
Initial Consultations: Booking an initial consultation via this site is an exploratory step to evaluate suitability and mutual agreement for services. Booking or attending an initial consultation does not automatically establish an ongoing practitioner-client relationship until a formal Informed Consent & Client Practice Agreement is reviewed and executed by both parties.

3.2 Intellectual Property

All material on this website, including text, graphics, logos, brand elements, and underlying layout, is protected by Australian intellectual property laws. You may not reproduce, modify, or distribute any content without prior written permission from Roots and Realms.

3.3 External Links

My website may contain links to third-party websites or external tools. I have no control over the privacy practices or content of external sites and am not responsible for their protection policies or reliability.

3.4 Limitation of Liability

To the maximum extent permitted by Australian law, Roots and Realms disclaims liability for any loss, injury, or damage resulting directly or indirectly from your reliance on information contained on this website or your use of third-party platform integrations.

4. CONTACT DETAILS

If you have questions regarding this Privacy Policy, your personal information, or the terms of this website, please reach out via:

Practice Name: Roots and Realms
Email: hello@rootsrealms.com
Location: Melbourne, VIC, Australia